Australians are still losing time, money and data to deceptive online design practices nearly three years on from the regulator’s warning about the behaviour, with one expert finding the slow reaction now risks entrenching the practice.
But the actions of other jurisdictions show Australia can still meaningfully address so called ‘dark patterns’ and even innovate in its regulatory response, according to Consumer Policy Research Centre deputy chief executive Chandni Gupta.
“The online experience should be one that is serving people, not just profits,” Ms Gupta told InnovationAus.com.
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