ServicesAus drops myGov AI feature it paid for but never used


Services Australia has stopped paying for an unused Adobe feature designed to personalise myGov content for users, more than four years into a lucrative five-year deal with the tech giant.

The feature, a key reason the government chose Adobe when the digital services platform was redeveloped, was dropped in a contract amendment last month, InnovationAus.com can reveal.

The updated contract extends the long-running deal until September at a cost of …

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