Qantas escapes regulator over Salesforce data breach


Joseph Brookes
Senior Reporter

Australia’s privacy watchdog has signalled she won’t pursue Qantas over a 2025 data breach that exposed the data of 5.7 million customers to hackers, who later published it on the dark web.

A near year-long preliminary inquiry found the airline had taken reasonable steps to protect personal information, including auditing the outsourced contact centre where the breach occurred, and had responded quickly to the incident.

Attackers last June used voice …

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