Tag: Cynthia Gebert

Digital platforms in TIO’s sights as complaints surge

Posted on   |  by David Allen
Expanding the telecommunications sector ombudsmans’ responsibilities to cover online shops and social media platforms has widespread public support and is the “key next step” in government online safety reforms,...

TIO seeks extended powers to cover digital platforms

Posted on   |  by James Riley
The Telecommunications Industry Ombudsman has renewed calls for government to extend its authority to include the handling of complaints about social media and other digital platforms. The TIO, which...

TIO backs call for a digital platform dispute resolution scheme

Posted on   |  by Trish Everingham
The telecommunications complaints watchdog has welcomed calls from the Australian Competition and Consumer Commission (ACCC) to institute an external dispute resolution scheme aimed at digital platforms to ensure better...