Tag: Department of Social Services

Services Australia quietly paused automation 12 months ago

Posted on   |  by Justin Hendry
Services Australia quietly stopped its use of automation for social security and welfare claims processing almost 12 months ago, resulting in a blowout in wait times for some Centrelink...

Broader review of myGov platform is on the cards

Posted on   |  by Denham Sadler
The new Labor government has been advised that a “broader review” of myGov may be needed to shape the future of the platform, as “underlying complexities” continue to plague...

Robodebt revelations hit new low

Posted on   |  by Denham Sadler
The government’s robodebt scheme has hit a “new low” with revelations that vulnerable Australians were increasingly targeted last year, despite warnings the scheme was illegal, the federal Opposition says....

Govt funds gig economy platform

Posted on   |  by James Riley
The federal government will spend $1.4 million on a platform to push just 80 unemployed young Australians into gig economy work with the likes Uber and Airtasker in a...

Gov’t blind to Centrelink farce

Posted on   |  by James Riley
The federal government continues to back its highly controversial automated Centrelink debt recovery system despite heavy criticism and digital transformation heavyweight Paul Shetler labelling it “appalling”. The newly automated...