Tag: Services Australia

Gig Guide: Randall Brugeaud joins Services Aus

Posted on   |  by Brandon How
Services Australia’s new chief operating officer is public sector IT stalwart and former Digital Transformation Agency chief Randall Brugeaud. Mr Brugeaud, who spent the last three years as the...

Opposition pushes digital difference in govt services

Posted on   |  by Joseph Brookes
A Dutton government would revive automation and compliance technologies in a bid to curb wait times, personalise services and fight fraud, shadow digital minister Paul Fletcher told the ICT...

Services Australia without basic cyber policies

Posted on   |  by Joseph Brookes
Services Australia would struggle to recover from a major cyber attack, according to an outside audit of the tech heavy agency that is responsible for welfare payments, myGov and...

Optus picks up $578m Services Aus contact centre work

Posted on   |  by Joseph Brookes
Services Australia is switching its monster contact centre services contract to Optus after more than a decade with Telstra, with the smaller rival inking a new $578 million deal...

Legacy tech sweep for govt’s new investment plan

Posted on   |  by Joseph Brookes
Decades old legacy technologies are creating concerns across the federal government, with tech heavy Services Australia conducting a sweep of their own aging systems and the Digital Transformation Agency...

Govt’s $400m Medicare tech upgrade program back in the red

Posted on   |  by Denham Sadler
The federal government’s long-running Medicare tech upgrade project has been placed back on “red” status due to delays to a number of deliverables, with nearly $400 million already spent....

Like Nike: myGov ready and waiting for personalisation push

Posted on   |  by Joseph Brookes
Services Australia is ready to deliver personalised services to millions of Australians but can’t get around legislation preventing information sharing across government, the agency’s tech chief said Monday. The...

Defence to wear new APS contractor cuts

Posted on   |  by Justin Hendry
The Defence department will need to find more than $270 million in savings over the next four years as part of the Albanese government’s extended purge of contractors and...