Tag: Services Australia

Like Nike: myGov ready and waiting for personalisation push

Posted on   |  by Joseph Brookes
Services Australia is ready to deliver personalised services to millions of Australians but can’t get around legislation preventing information sharing across government, the agency’s tech chief said Monday. The...

Defence to wear new APS contractor cuts

Posted on   |  by Justin Hendry
The Defence department will need to find more than $270 million in savings over the next four years as part of the Albanese government’s extended purge of contractors and...

Services Aus finally enlists in APS Copilot trial

Posted on   |  by Justin Hendry
Services Australia has begun piloting Microsoft Copilot with staff just weeks before the federal government is slated to wrap up its six-month trial of the generative artificial intelligence tool....

Services Australia lays ethical AI footing

Posted on   |  by Justin Hendry
Services Australia has set interim guardrails for the development and use of artificial intelligence at the agency, including technology that is used for public-facing government services. As work continues...

Services Australia quietly paused automation 12 months ago

Posted on   |  by Justin Hendry
Services Australia quietly stopped its use of automation for social security and welfare claims processing almost 12 months ago, resulting in a blowout in wait times for some Centrelink...

APS heavyweights sit out Microsoft Copilot trial

Posted on   |  by Justin Hendry
Two of Canberra’s biggest federal government agencies are sitting out a six-month trial of Microsoft Copilot while another 7,400-plus public servants put the generative artificial intelligence assistant through its...

Services Australia puts Medicare tech upgrade back on track

Posted on   |  by Justin Hendry
Technical staffing constraints that led the latest tranche of the federal government’s Medicare payments system upgrade to report a ‘red’ status all of last year are on track to...

Medicare payments system upgrade on the rocks

Posted on   |  by Justin Hendry
A long-running upgrade of the legacy payments systems underpinning Medicare has spent the last year on life support, with the latest phase of the critical overhaul stamped a project...