Tax Office unleashes AI on cumbersome ‘shoebox’ audits


Joseph Brookes
Senior Reporter

Artificial intelligence is being deployed by the Tax Office to speed up audits when taxpayers submit a “virtual shoebox” of supporting documents, while thousands of its staff are now using the technology day to day.

Already an early adopter of machine learning and big data analytics, the Australian Tax Office is now one of the biggest users of AI too, with seven priority use cases that go beyond basic administrative …

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