Government IT systems that incorrectly penalised welfare recipients remain at breaking point and will continue to malfunction, the Employment department was warned earlier this year by independent reviewers.
Documents obtained under freedom of information laws show the backend technology at the Department of Employment and Workplace Relations (DEWR) is “not meeting benchmarks of other similar IT systems”.
These systems will experience “ongoing and increasing problems unless a new approach is undertaken”, according to a summary of the advice from late February.
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