Services Australia is switching its monster contact centre services contract to Optus after more than a decade with Telstra, with the smaller rival inking a new $578 million deal to replace the bulk of the work.
Optus’s six-year contract kicked off this week to allow an 18-month transition off Telstra’s contact centre systems by the end of next year to the new supplier’s cloud-based solution.
“Services Australia has the largest …
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