Services Australia has unveiled its first automation and artificial intelligence strategy, which it says will give it a two-year ethical footing and pathway to trust in the technologies.
The new document makes high level commitments to human-centred design and deployment at the wide-reaching service agency, and says its AI use will be explainable and subject to external review “where appropriate”.
The strategy is the latest signal that the federal government’s technology leader is gearing up for more automation after a two year post-robodebt pause, but also acknowledges it still faces serious barriers in trust and legislation.
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