Queensland is making a play to become Australia’s most customer-centric government, announcing plans on Friday to consolidate most day-to-day transactions under the one roof.
Just months after creating a customer services department, the state government will take the next step and merge in the customer services arm of the Department of Transport and Main Roads (TMR) from July 1.
The move brings the majority of citizen-facing functions across government, such as service centres, online services and call centres, to the Department of Customer Services, Open Data and Small and Family Business (CDSB).
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