UK public servants saved an average of 26 minutes each day using Microsoft’s generative AI tool during a large-scale trial last year – less than half the time Australians did during a similar Copilot trial.
The trial, which took place in the last three months of 2024, involved 20,000 public servants across 12 departments and agencies, including His Majesty’s Revenue & Customs and the Home Office.
It was designed to understand the value of the tool, which is capable of automating tasks and creating content with Microsoft applications, when deployed across a large portion of the UK government.
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