An APS-wide trial of Microsoft Copilot might have wrapped up but it has not stopped federal government agencies from continuing to pay a premium to use the generative AI...
Public Sector
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| by Joseph Brookes
The cost of the Department of Health and Aged Care’s customer relationship management project has passed $116 million after software giant Salesforce and partner Capgemini landed lucrative contract amendments....
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| by Justin Hendry
The Board of the National Disability Insurance Agency approved a multi-million dollar proposal for a new customer relationship management system without a business case, an independent review has found....
Posted on
| by Justin Hendry
The New South Wales government has inked a fresh multi-million dollar deal with Salesforce, giving agencies a pathway to software from the tech giant for the next four years....
Posted on
| by Justin Hendry
A stocktake of internet-facing systems will be carried out across the federal government over the next 12 months as part of a new directive designed to weed out vulnerable...
Posted on
| by Joseph Brookes
Parliament’s powerful audit committee will probe how agencies manage contracts after damning audits – including investigations of two Accenture technology projects – revealed serious capability and probity gaps. The...
Posted on
| by Joseph Brookes
A Salesforce ethics office set up to approve the software giants’ gifts to government officials cleared only three of the 112 gifts to the disability insurance agency around a...
Posted on
| by Justin Hendry
The New South Wales government has tweaked its AI guidance for public servants and will now require that only systems with high levels of residual risk undergo external review....
Posted on
| by Justin Hendry
Major tech suppliers to the federal government face scrutiny over their gifting practices after officials at the National Disability Insurance Agency secretly accepted thousands of dollars’ worth of gifts...
Posted on
| by Justin Hendry
National Disability Insurance Agency officials accepted thousands of dollars’ worth of previously undisclosed gifts from Salesforce, including during the customer relationship management system tender that the US software giant...
Posted on
| by Denham Sadler
Accenture was awarded two closed tenders worth hundreds of millions of dollars for work on My Health Record while it was locked in a three year dispute with the...
Posted on
| by Denham Sadler
The process behind the awarding of lucrative contracts worth nearly $750 million to Accenture for the operation of My Health Record was “deficient” and plagued by poor planning and...
Posted on
| by Joseph Brookes
An overhaul of the government technology behind exports from Australia’s $85 billion agriculture sector is in jeopardy after poor planning, slow implementation and resource constraints throttled the project, according to an...
Posted on
| by Joseph Brookes
Services Australia is switching its monster contact centre services contract to Optus after more than a decade with Telstra, with the smaller rival inking a new $578 million deal...