Deloitte gets another $4.5m for myGov work

Denham Sadler
National Affairs Editor

US consulting giant Deloitte will be paid a further $4.5 million in the first half of this year by the federal government for continued work on the new myGov platform, which is still yet to emerge from beta testing.

The federal government has now paid Deloitte more than $45 million since the start of 2020 to lead the “enhanced” myGov project, which is aiming to develop a new version of the government services platform which is more user friendly than the existing offering.

More than two years after the project kicked off, the platform is now in its final beta testing phase after more than $80 million has been spent in total on contractor fees.

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Deloitte will be paid $4.5 million in the first six months of 2022 to work on myGov across three separate contracts. All of the contracts are listed publicly as being merely for “information technology services”, but a spokesperson for Services Australia confirmed that they all relate to the myGov project.

Two of the contracts, worth a total of $3.1 million, run from late last year to 30 June, while the third is worth $1.5 million and runs until the end of March.

A third contract with Deloitte was also posted publicly this week by Services Australia. This contract involved work running from 1 July to 24 December last year for $800,000, and was posted significantly after the timeframe required by the AusTender reporting rules.

Services Australia established a four-company Systems Integrator Panel last year after it took control of the myGov project from the Digital Transformation Agency.

The panel members are Deloitte, Accenture, IBM and Arq Group. The companies were paid a total of $10 million last year for work on myGov.

Outside of the panel, Adobe has also landed a $32 million deal to provide the “core technology components” to underpin the new myGov.

The department is also preparing to imminently launch a new myGov smartphone app, for which Deloitte has been paid $5.5 million.

“Our vision by 2025 is for myGov to become the world-leading, national digital platform that delivers simple, helpful, respectful and transparent services that meet the needs and expectations of all Australians,” Education minister Stuart Robert said late last year.

“We have listened closely to our customers to incrementally design and deliver a modern, flexible and personalised platform.”

Deloitte has been involved with the myGov redevelopment since the very beginning, with the consulting giant landing a near-$1 million contract at the start of 2020 to develop a prototype for the new platform as part of a 90-day sprint.

It was then awarded a contract eventually worth more than $30 million to transform this prototype into a working beta, before being added to the contractor panel and receiving a number of further contracts.

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