Salesforce to support SA financial management upgrade

Brandon How

The South Australian government has signed a four-year whole of government agreement with Salesforce under which its MuleSoft platform will be integrated with the state’s new cloud-based financial management system, according to the company.

The MuleSoft IPaaS (Integration Platform-as-a-Service) will be integrated with a cloud Financial Management System, which is replacing the state’s legacy financial management software known as Masterpiece. The Salesforce technology will also be used across the state government to support the integration of legacy systems.

The state government began looking for an IPaaS – which enables the use of cloud-based systems – provider in December 2022, as a part of its Finance Reform Program.

Salesforce would not disclose the expected value of the agreement or confirm whether it had been contracted through the Finance Reform Program tender.

To facilitate its use, a new platform governance capability is being established within the Department of Premier and Cabinet and the Office of the Government Chief Information Officer. The provider of the cloud-based solution has yet to be announced.

According to the original invitation to supply documents uploaded to SA Tender, the iPaaS needed to be able to provide “flexible and scalable functionality which minimises” the need for technical change across state government agencies.

The documents also highlight that the contract term was intended to last 14 years. The first four years would cover the “construct validate and deployment phases of the Finance Reform Program” followed by an extension post-implementation term of 10 years.

A high-level business case for the replacement of Masterpiece was initiated in 2020-21 through a contract with KPMG. With a further $1.5 million of planning work undertaken last financial year.

Department of Treasury and Finance executive director Mark Carey said that the “implementation of the MuleSoft iPaaS provides an exciting opportunity to simplify and accelerate data sharing and collaboration between SA Government agencies and with the public”.

Salesforce general manager public sector for the Asia-Pacific region Barry Dietrich said the company is proud to support the “next phase of digital transformation” of the South Australian public service.

The iPaaS agreement follows a broader five-year whole of government agreement signed between the state government and Salesforce in May 2023, which replaced an earlier 2015 agreement. This granted all state government agencies the option to purchase Salesforce’s software as a service.

Salesforce software is already used across several state government agencies, including SA Health, the Department of Education, the Attorney General’s Department, Department of Human Services, and the SA Housing Authority.

A memorandum of understanding was also signed with Salesforce in 2022 outlining a commitment to support the state government and local businesses reach net zero emissions as well as to expand the San Francisco-based company’s presence.

Salesforce is also used across Australian governments, including a $100 million contract with the National Disability Insurance Agency and around $110 million of work over the past five years with the New South Wales government.

Do you know more? Contact James Riley via Email.

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