Centrelink Archives - InnovationAus

Public Sector

ServicesAus’ tech systems made robodebt worse

The federal government continued to recover money from welfare recipients despite admitting its robodebt scheme was “legally insufficient,” in part because its IT systems were not up to scratch,...

Centrelink gets $500m overhaul funding

7 October 2020 | by Denham Sadler

The government has provided more than $500 million for the final stage of the massive overhaul of the IT system underpinning Australia’s welfare payments, which is now set to...

Billion-dollar IT project likely to miss key goal

29 September 2020 | by Denham Sadler

The primary goal of the billion-dollar, seven-year project to redevelop the tech system underpinning Australia’s welfare payments would likely not be achieved, while Services Australia had not appropriately managed...

Unlawful robodebt bunfight heats up

24 June 2020 | by Denham Sadler

How the government came to be running an unlawful scheme needs to be properly investigated, crossbench senator Rex Patrick said, as the Opposition officially backed calls for a Royal...

Robodebt inquiry inevitable, but in what form?

3 June 2020 | by Denham Sadler

A full inquiry into the government’s illegal robodebt scheme now seems inevitable, with the main question now centring around what form it will take. On Friday afternoon Government Services...

McKinsey lands $1m three-month myGov deal

2 May 2020 | by Denham Sadler

The federal government will pay consulting giant McKinsey nearly $1 million to develop a business case for its Facebook-inspired myGov update over the next three months. The Digital Transformation...

Senate orders release of robodebt advice

12 February 2020 | by Denham Sadler

The Senate has ordered government to release legal advice it received on the highly controversial robodebt scheme, as Labor called for everyone who paid a ‘debt’ under the program...

Robo-debt unlawful, Govt admits

27 November 2019 | by Denham Sadler

The federal government has admitted defeat in a major legal challenge against robo-debt, conceding that a debt raised through the highly controversial program was unlawful. Victorian Legal Aid brought...

Robo-debt reax: Class action looms

20 November 2019 | by Denham Sadler

The government’s robo-debt about-face was made just two weeks before the legality of the scheme is set to be tested in Federal Court, and the day before the writ...

Consultant risk for new ServicesAus

28 October 2019 | by Denham Sadler

The new Services Australia department provides an opportunity to improve the digital delivery of government services, but it cannot just replicate its NSW counterpart and rely on outsourcing, according...

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