Tag: Centrelink

Services Australia quietly paused automation 12 months ago

Posted on   |  by Justin Hendry
Services Australia quietly stopped its use of automation for social security and welfare claims processing almost 12 months ago, resulting in a blowout in wait times for some Centrelink...

Millions spent on dud welfare calculator despite local option

Posted on   |  by Justin Hendry
A “viable” local alternative to the failed Pegasystems platform that was intended to replace a 40-year-old mainframe rules engine used to calculate welfare payments was discovered by Services Australia...

ServicesAus’ tech systems made robodebt worse

Posted on   |  by Denham Sadler
The federal government continued to recover money from welfare recipients despite admitting its robodebt scheme was “legally insufficient,” in part because its IT systems were not up to scratch,...

Centrelink gets $500m overhaul funding

Posted on   |  by Denham Sadler
The government has provided more than $500 million for the final stage of the massive overhaul of the IT system underpinning Australia’s welfare payments, which is now set to...

Billion-dollar IT project likely to miss key goal

Posted on   |  by Denham Sadler
The primary goal of the billion-dollar, seven-year project to redevelop the tech system underpinning Australia’s welfare payments would likely not be achieved, while Services Australia had not appropriately managed...

Unlawful robodebt bunfight heats up

Posted on   |  by Denham Sadler
How the government came to be running an unlawful scheme needs to be properly investigated, crossbench senator Rex Patrick said, as the Opposition officially backed calls for a Royal...

Robodebt inquiry inevitable, but in what form?

Posted on   |  by Denham Sadler
A full inquiry into the government’s illegal robodebt scheme now seems inevitable, with the main question now centring around what form it will take. On Friday afternoon Government Services...