Tag: Department of Employment and Workplace Relations

‘Failure on top of failure’: Welfare systems on the brink

Posted on   |  by Joseph Brookes
Crumbling technology, design flaws and gaping governance gaps in the federal government’s welfare compliance system mean the validity of its automated decisions can not be assured as it impacts...

Compliance tech automated unlawful payment cancellations

Posted on   |  by Joseph Brookes
The government is under mounting pressure to halt its punitive welfare compliance system and the technology automating it after the Commonwealth Ombudsman confirmed unlawful support payment cancellations. Commonwealth Ombudsman...

Senate demands release of welfare tech probe

Posted on   |  by Joseph Brookes
The Senate has ordered Employment minister Amanda Rishworth hand over a review of backend technology at her department after a series of bugs and administration failures raised serious doubts...

Welfare compliance tech plagued by defects

Posted on   |  by Joseph Brookes
Government IT systems that incorrectly penalised welfare recipients remain at breaking point and will continue to malfunction, the Employment department was warned earlier this year by independent reviewers. Documents...

Another Jobseeker tech failure exposes ‘broken’ system

Posted on   |  by Joseph Brookes
The Employment department has apologised for a string of tech issues that have frustrated and confused jobseekers over the last fortnight as reporting requirements were kept on hold. While...

Gig Guide: Workforce Australia exec departs after tech bungle

Posted on   |  by Brandon How
Employment department first assistant secretary Melissa Ryan has vacated her role leading Workforce Australia for Individuals after a series of technology issues in recent months. A department spokesperson confirmed...

Dept fumbled messaging as jobseeker glitch slows reporting

Posted on   |  by Joseph Brookes
The Employment department has conceded its automated messages telling jobseekers to work around a government tech issue or risk losing their payments was wrong and has updated the message....

Jobseekers ‘pay the price’ for latest govt tech bungle

Posted on   |  by Joseph Brookes
Jobseekers are being asked to adjust their reporting to employment service providers to avoid a government tech glitch or risk losing their payments, shifting more burden onto vulnerable people....

Lessons from a Canberra tech project that worked

Posted on   |  by Joseph Brookes
The Department of Employment and Workplace Relations is developing a new internal strategy that will see it focus on becoming a smarter buyer of tech services, after conceding too...