Tag: Department of Employment and Workplace Relations

Welfare compliance tech plagued by defects

Posted on   |  by Joseph Brookes
Government IT systems that incorrectly penalised welfare recipients remain at breaking point and will continue to malfunction, the Employment department was warned earlier this year by independent reviewers. Documents...

Another Jobseeker tech failure exposes ‘broken’ system

Posted on   |  by Joseph Brookes
The Employment department has apologised for a string of tech issues that have frustrated and confused jobseekers over the last fortnight as reporting requirements were kept on hold. While...

Gig Guide: Workforce Australia exec departs after tech bungle

Posted on   |  by Brandon How
Employment department first assistant secretary Melissa Ryan has vacated her role leading Workforce Australia for Individuals after a series of technology issues in recent months. A department spokesperson confirmed...

Dept fumbled messaging as jobseeker glitch slows reporting

Posted on   |  by Joseph Brookes
The Employment department has conceded its automated messages telling jobseekers to work around a government tech issue or risk losing their payments was wrong and has updated the message....

Jobseekers ‘pay the price’ for latest govt tech bungle

Posted on   |  by Joseph Brookes
Jobseekers are being asked to adjust their reporting to employment service providers to avoid a government tech glitch or risk losing their payments, shifting more burden onto vulnerable people....

Lessons from a Canberra tech project that worked

Posted on   |  by Joseph Brookes
The Department of Employment and Workplace Relations is developing a new internal strategy that will see it focus on becoming a smarter buyer of tech services, after conceding too...

Accenture making the case for Australia’s skills passport

Posted on   |  by Joseph Brookes
The business case for a national skills “passport” is being developed by tech services giant Accenture, as the Albanese government warms to a concept proposed decades ago to inject...

Student debts waived after govt IT bungle

Posted on   |  by Joseph Brookes
The federal government will waive $21 million in tertiary debt and overhaul IT systems after a tech bungle held nearly 20,000 students’ loans up for years in internal systems....