Tag: DEWR

‘Failure on top of failure’: Welfare systems on the brink

Posted on   |  by Joseph Brookes
Crumbling technology, design flaws and gaping governance gaps in the federal government’s welfare compliance system mean the validity of its automated decisions can not be assured as it impacts...

Senate demands release of welfare tech probe

Posted on   |  by Joseph Brookes
The Senate has ordered Employment minister Amanda Rishworth hand over a review of backend technology at her department after a series of bugs and administration failures raised serious doubts...

Welfare compliance tech plagued by defects

Posted on   |  by Joseph Brookes
Government IT systems that incorrectly penalised welfare recipients remain at breaking point and will continue to malfunction, the Employment department was warned earlier this year by independent reviewers. Documents...

Govt’s employment tech raises legal doubts

Posted on   |  by Joseph Brookes
The Employment department on Wednesday apologised for its bug riddled and “dead ends” technology systems that have for years been incorrectly penalising hundreds of jobseekers, including 10 that died...

Ombudsman investigates jobseeker system after tech stresses

Posted on   |  by Joseph Brookes
The Commonwealth Ombudsman is investigating the cancellation of income support payments after advocates warned technology glitches and slowdowns had exposed a broken system and that some cancellations were unlawful....

Another Jobseeker tech failure exposes ‘broken’ system

Posted on   |  by Joseph Brookes
The Employment department has apologised for a string of tech issues that have frustrated and confused jobseekers over the last fortnight as reporting requirements were kept on hold. While...

Gig Guide: Workforce Australia exec departs after tech bungle

Posted on   |  by Brandon How
Employment department first assistant secretary Melissa Ryan has vacated her role leading Workforce Australia for Individuals after a series of technology issues in recent months. A department spokesperson confirmed...

Dept fumbled messaging as jobseeker glitch slows reporting

Posted on   |  by Joseph Brookes
The Employment department has conceded its automated messages telling jobseekers to work around a government tech issue or risk losing their payments was wrong and has updated the message....

Lessons from a Canberra tech project that worked

Posted on   |  by Joseph Brookes
The Department of Employment and Workplace Relations is developing a new internal strategy that will see it focus on becoming a smarter buyer of tech services, after conceding too...