The Digital Transformation Agency is exploring opportunities to reuse the National Disability Insurance Scheme’s new Salesforce CRM system elsewhere in government despite an ongoing investigation into the original procurement....
The National Disability Insurance Agency is still investigating its officials’ role in a $126 million Salesforce software contract after questions about the supplier’s influence on them and a “bizarre”...
A landmark review of the National Disability Insurance Scheme has recommended that the federal government develop a centralised online registry of locally available disability support and services for participants....
Confidential Salesforce pricing information was accidentally leaked to Microsoft in a 2019 tender for the National Disability Insurance Scheme’s new customer relationship management system, documents reveal. The blunder forced...
The records of 11,000 National Disability Insurance Scheme participants and other related parties have been compromised in a data heist from inside the National Disability Insurance Agency. A Sydney-based...
The long-awaited report from the Parliamentary committee Inquiry into the Culture and Capability of the National Disability Insurance Agency (NDIA) has landed. And it is steaming. After ten years...
Salesforce is charging Australia’s disability insurance agency for user licences that the agency does not use, under contract costs that have quadrupled to more than $100 million and has...
The agency responsible for the National Disability Insurance Scheme accepted Salesforce’s bid to deliver a new customer relationship management system knowing it would be “significantly” more expensive than Microsoft,...
The cost of the National Disability Insurance Scheme’s new Salesforce customer relationship management system has blown out by more than 100 per cent, documents obtained by InnovationAus.com reveal. The...
Salesforce has been handed another $4 million for the customer relationship management system that will serve the National Disability Insurance Scheme from late October, bringing the cost of its...