Tag: Telecommunications Industry Ombudsman

Digital platforms in TIO’s sights as complaints surge

Posted on   |  by David Allen
Expanding the telecommunications sector ombudsmans’ responsibilities to cover online shops and social media platforms has widespread public support and is the “key next step” in government online safety reforms,...

TIO seeks extended powers to cover digital platforms

Posted on   |  by James Riley
The Telecommunications Industry Ombudsman has renewed calls for government to extend its authority to include the handling of complaints about social media and other digital platforms. The TIO, which...

TIO backs call for a digital platform dispute resolution scheme

Posted on   |  by Trish Everingham
The telecommunications complaints watchdog has welcomed calls from the Australian Competition and Consumer Commission (ACCC) to institute an external dispute resolution scheme aimed at digital platforms to ensure better...

‘No underlying issues’ with telco complaint handling: ACMA

Posted on   |  by Brandon How
The Australian Communications and Media Authority has found very high rates of small business complaint handling compliance by telecommunications companies in Australia following the completion of its six-month audit....

TIO seeks complaint role in Big Tech

Posted on   |  by Denham Sadler
The Telecommunications Industry Ombudsman has called on government to expand its remit to include complaints about Facebook and Google so it can provide “access to justice” for Australian users....

Telco complaints get harder to resolve

Posted on   |  by Denham Sadler
A decrease in complaints about phone and internet services is “only one part of the story” according to the Telecommunications Industry Ombudsman, with telco issues becoming more complex and...

Telco complaints ‘turn a corner’

Posted on   |  by Denham Sadler
The telecommunications industry has “turned a corner” with complaints dropping in recent months as a result of new regulations and a renewed focus on customer experience, Telecommunications Industry Ombudsman...

Review ordered into TIO complaints

Posted on   |  by James Riley
The federal government has attacked its own telecommunications ombudsman after its latest report showed that NBN-related complaints had tripled in the last year. Despite the attack on the Telecommunications...

NBN complaints soaring: TIO

Posted on   |  by James Riley
Complaints about telecommunication services in Australia have continued to skyrocket in a wake-up call” for the industry, with issues related to the NBN more than tripling in the past...