The Australian Communications and Media Authority has found very high rates of small business complaint handling compliance by telecommunications companies in Australia following the completion of its six-month audit....
The Telecommunications Industry Ombudsman has called on government to expand its remit to include complaints about Facebook and Google so it can provide âaccess to justiceâ for Australian users....
A decrease in complaints about phone and internet services is âonly one part of the storyâ according to the Telecommunications Industry Ombudsman, with telco issues becoming more complex and...
The telecommunications industry has âturned a cornerâ with complaints dropping in recent months as a result of new regulations and a renewed focus on customer experience, Telecommunications Industry Ombudsman...
The federal government has attacked its own telecommunications ombudsman after its latest report showed that NBN-related complaints had tripled in the last year. Despite the attack on the Telecommunications...
Complaints about telecommunication services in Australia have continued to skyrocket in a wake-up callâ for the industry, with issues related to the NBN more than tripling in the past...
Complaints about internet services skyrocketed in the past year, with anger at the National Broadband Network climbing by more than 150 per cent, a Telecommunication Industry Ombudsman report has...