Telecommunications Industry Ombudsman Archives

Policy Trade

TIO seeks complaint role in Big Tech

The Telecommunications Industry Ombudsman has called on government to expand its remit to include complaints about Facebook and Google so it can provide “access to justice” for Australian users....

Telco complaints get harder to resolve

25 September 2019 | by Denham Sadler

A decrease in complaints about phone and internet services is “only one part of the story” according to the Telecommunications Industry Ombudsman, with telco issues becoming more complex and...

Telco complaints ‘turn a corner’

17 October 2018 | by Denham Sadler

The telecommunications industry has “turned a corner” with complaints dropping in recent months as a result of new regulations and a renewed focus on customer experience, Telecommunications Industry Ombudsman...

Review ordered into TIO complaints

17 April 2018 | by James Riley

The federal government has attacked its own telecommunications ombudsman after its latest report showed that NBN-related complaints had tripled in the last year. Despite the attack on the Telecommunications...

NBN complaints soaring: TIO

16 April 2018 | by James Riley

Complaints about telecommunication services in Australia have continued to skyrocket in a wake-up call” for the industry, with issues related to the NBN more than tripling in the past...

Everyone now hates their telco

18 October 2017 | by James Riley

Complaints about internet services skyrocketed in the past year, with anger at the National Broadband Network climbing by more than 150 per cent, a Telecommunication Industry Ombudsman report has...