Tag: Victor Dominello

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Policy Skills

Dominello’s new reform agenda

Australia’s first minister for customer service – the NSW government’s Victor Dominello – has pulled back the curtain on the internal reforms driving the state’s digital obsession, revealing new...

Feds too slow on AI: Dominello

Posted on   |  by James Riley
At a time when NSW is openly talking about introducing a facial recognition-based public transport ticketing system, the state is going it alone on a new ethical AI delivery...

Hoffman tapped for ServicesAus role

Posted on   |  by James Riley
Former NSW secretary to the Department of Finance, Services and Innovation Martin Hoffman has been tapped by the Commonwealth to develop a new plan for the way that government...

Sovereignty issues and Service NSW

Posted on   |  by James Riley
As Stuart Robert sits down in the coming days to design a strategic imitation of the Service NSW model for digital service delivery, there is an important flaw he...

Dominello on new Services Australia

Posted on   |  by Aimee Chanthadavong
If imitation really is the sincerest form of flattery, then the New South Wales’ Minister for Customer Service Victor Dominello must be feeling pretty flattered right about now. With...

Victor Dominello: First interview 

Posted on   |  by James Riley
Freshly-minted NSW customer service minister Victor Dominello will impose mandated digital designs and data architectures across government departments in order to standardise service delivery and data collection in all...

Digital Council looks at e-invoicing

Posted on   |  by Denham Sadler
The Australian Digital Council has met for the last time before the federal election and a significant shake-up of its membership. The council, formed last year and made up...

Shetler on NSW’ digital ambitions

Posted on   |  by James Riley
The creation in New South Wales of a Department of Customer Service with the centralisation of functions of data analytics and service delivery is the most ambitious digital transformation...

Radical overhaul is Gladys’ legacy

Posted on   |  by James Riley
Gladys Berejiklian’s structural overhaul of the NSW public service is underpinned by a radical rethinking of how the state allocates resources and how it delivers services. It is a...

Dominello gets new delivery ministry

Posted on   |  by James Riley
New South Wales Premier Gladys Berejiklian has doubled-down on the state’s digital service delivery agenda with the creation of a new Customer Service ministry headed by Australia’s most outspoken...