Ho Ho Ho merry readers and welcome to your ultimate guide to summer reading. It’s bloody hot outside Australia! So keep yourselves well hydrated – I recommend mango daiquiris...
More than half a million people registered for a digital driver licence in New South Wales in the initiative’s first week, with the state government now looking towards a...
On a big day of movements at the digital transformation end of the public sector in Australia, NSW Customer Service secretary Glenn King has left the public service, while...
Australia’s first minister for customer service – the NSW government’s Victor Dominello – has pulled back the curtain on the internal reforms driving the state’s digital obsession, revealing new...
At a time when NSW is openly talking about introducing a facial recognition-based public transport ticketing system, the state is going it alone on a new ethical AI delivery...
Former NSW secretary to the Department of Finance, Services and Innovation Martin Hoffman has been tapped by the Commonwealth to develop a new plan for the way that government...
As Stuart Robert sits down in the coming days to design a strategic imitation of the Service NSW model for digital service delivery, there is an important flaw he...
If imitation really is the sincerest form of flattery, then the New South Wales’ Minister for Customer Service Victor Dominello must be feeling pretty flattered right about now. With...
Freshly-minted NSW customer service minister Victor Dominello will impose mandated digital designs and data architectures across government departments in order to standardise service delivery and data collection in all...
The Australian Digital Council has met for the last time before the federal election and a significant shake-up of its membership. The council, formed last year and made up...