Tag: welfare

Unlawful welfare cancellations much higher than reported

Posted on   |  by Joseph Brookes
Around 310,000 people may have had support payments unlawfully cancelled under the government’s welfare compliance system after automation errors present for years prevented them from being able to reconnect,...

‘Failure on top of failure’: Welfare systems on the brink

Posted on   |  by Joseph Brookes
Crumbling technology, design flaws and gaping governance gaps in the federal government’s welfare compliance system mean the validity of its automated decisions can not be assured as it impacts...

Govt revives ‘citizen watchdog’ missing in Robodebt

Posted on   |  by Joseph Brookes
Top legal minds and disability and Indigenous advocates have been appointed to a reinstated administrative decisions watchdog to bolster oversight and tackle systemic issues. The experts arrive as part...

Services Australia quietly paused automation 12 months ago

Posted on   |  by Justin Hendry
Services Australia quietly stopped its use of automation for social security and welfare claims processing almost 12 months ago, resulting in a blowout in wait times for some Centrelink...

Digital ID laws to fix ‘class’ blindspots: Shorten

Posted on   |  by Brandon How
The federal government’s digital identity regime will mitigate a digital class divide by making robust identity proofing more accessible to all Australians, according to Government Services minister Bill Shorten....

Data-driven drug tests a disaster

Posted on   |  by James Riley
The government’s new “data-driven profiling” method for drug testing welfare recipients risks running into the same issues as its robo-debt tool and poses a serious privacy risk, the Opposition...