Deloitte gets another $3 million for myGov ‘enhancements’


Denham Sadler
National Affairs Editor

Deloitte has been handed another $3 million for its work on the redevelopment of myGov, with the federal government now having paid the multinational consulting giant more than $40 million as part of the program.

The May budget revealed more than $200 million would be allocated over the next two years for the development of an “enhanced” version of the myGov platform, with the Digital Transformation Agency (DTA) already having launched the program at the start of 2020.

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The latest Deloitte contract is worth $2.8 million and runs for the second half of 2021. Despite being listed as merely being for “information technology services”, a spokesperson for Services Australia confirmed to InnovationAus that it relates to the myGov project.

“Deloitte is working with the Services Australia-led delivery team to support the development of enhanced myGov. Deloitte is providing systems integration expertise to the program,” the spokesperson told InnovationAus.

Deloitte will now be paid more than $42 million in two years for its work on myGov.

The federal government has been working on a new version of the myGov platform since the start of last year, when Deloitte was awarded a short $1 million contract to conduct a 90-day sprint to develop a prototype.

The multinational consultancy was then awarded a further contract to turn this into a working beta across 2020, which eventually ballooned out to be worth $30 million.

Responsibility for the myGov redevelopment was shifted from the DTA to Services Australia late last year, with language around the project shifting from a whole new myGov platform to “enhancements” to the existing offering.

Services Australia then handed Deloitte a further $1.2 million late last year to continue its work to the end of 2020, along with a further $4.5 million earlier this year and $5.5 million in July to develop a new myGov app.

Late last year, Services Australia established a four-company panel for work on the myGov project, but its members weren’t revealed publicly until six months later. This panel features multinational giants Deloitte, IBM and Accenture, along with local firm Arq Group.

It’s unclear exactly how many contracts and how much money has been dished out for work on myGov by Services Australia under its panel arrangement.

While DTA listed contracts relating to the work as “GovDXP” – the previous name for the project – Services Australia simply lists them under the broad banner of “information technology services”.

All four of the myGov systems integrator panel members have received significant contracts from Services Australia this year.

Deloitte has landed at least $12 million for its work on myGov this year, while ARQ Group has won three contracts worth a total of $620,000 for “information technology services” in the same period.

IBM was given a $1 million contract by Services Australia for “IT specialist services” over the second half of 2021, and another $9 million contract over two years for “ICT hardware and software”, although it’s unclear whether this relates to work on the myGov platform.

Accenture has also been awarded a series of contracts from Services Australia which may relate to the myGov project. The Irish-domiciled firm was awarded a $1.3 million deal over six months for “information technology services”, another worth $250,000 over the second half of the year, and a number of other contracts for “labour hire”.

Services Australia has declined to provide a list of the contracts awarded to private companies for this work on myGov.

“A range of engagements have been made to support the delivery of the enhanced myGov program and these will continue to be published through standard channels,” a Services Australia spokesperson told InnovationAus.

“The Australian government has significantly bolstered myGov over the last two years, such that it now has the largest capacity of any government authenticated online platform in Australia.”

Do you know more? Contact James Riley via Email.

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