Consulting giant Deloitte has been handed a $9.5 million contract to further develop its own prototype for a revamped, social network-inspired myGov platform into a working beta product over the next seven months.
Deloitte was paid nearly $1 million to develop a prototype for a new government digital experience platform, dubbed GovDXP, in a “90-day sprint” earlier this year.
The new platform’s development is overseen by the Digital Transformation Agency (DTA) and will be done across a number of stages, or “horizons”.
The GovDXP platform will run alongside myGov and aims to give digital government services a user-experience more in line with that provided by platforms like Facebook or Netflix. It will eventually replace myGov as the main platform for government digital services.
After finishing work on the prototype, Deloitte has now been awarded a contract worth $9,487,160 to develop it into a beta platform.
The tender, recently posted publicly online, was awarded on 23 March, with work to be completed by 22 September.
The government has also brought in another consulting giant, McKinsey, to develop a business case for the GovDXP platform. The firm will be paid nearly $1 million to develop the business case over the next three months.
Law firm Maddocks will be a legal adviser for the GovDXP processes after landing a $100,000 contract.
The DTA recently outlined its roadmap for the GovDXP build, with three “horizons” planned.
Horizon 0 involved design elements from the prototype being applied to the australian.gov.au coronavirus homepage.
Horizon 1, which is what the new Deloitte contract relates to, is a platform that provides personalised content, including a web-based myGov inbox, opt-in notifications and login access to myGov.
“Horizon 1 is a dynamic, fast-moving and agile project so we do not know exactly what the end product looks like,” the DTA said in a recent industry briefing on the project.
The next stage of the project, “Horizon 2”, will let users browse information and manage various government services in one place, with a dashboard, profile, inbox and forms. This will sit over the existing myGov system.
“The platform will collect services, apps and other customer experiences capabilities to give users everything they need,” the DTA said.
“This will operate on a ‘Netflix’ model, providing users with what they need to do next based on their previous interactions with government services – similar to Netflix’s ‘recommended for you’.”
Work on Horizon 2 is set to begin from July, with a tender for work on its development closing in April. The listing on the DTA Digital Marketplace received 14 applications.
The DTA wants GovDXP to provide smoother, more cohesive digital services to Australians.
“This myGov update platform will offer government information and services across portfolios and jurisdictions and will integrate these around the events people experience in their life, such as having a baby or experiencing a natural disaster,” the DTA said in a blog post.
“It will improve the way people and businesses interact with government information and services. Enhancements to myGov will enable a more effective model for government to deliver the information and services people and businesses need, in a way that works for them.”
The myGov update is a key pillar of the strategy for the new Services Australia department. McKinsey was also brought in to help with the development of this strategy, working with KPMG and the government-appointed taskforce.
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One has to wonder why the business case is trailing the development. Usually the business case proceeds it, as it includes both the requirements and the justification. The issues with Mygov may be related to poor initial decisions partly caused by a similar retrospective business case.