Govt won’t reveal other myGov panel contractors


Denham Sadler
Senior Reporter

The government has declined to name the companies that were selected for a panel last year to work on the myGov redevelopment project, while responsibility for contracting for the project has shifted between agencies.

The government is working on developing a new version of myGov to initially run alongside the existing platform, before eventually replacing it. The new platform aims to replace the user experience of private sector offerings, with the bulk of the work so far contracted out to consulting giant Deloitte.

While the initial work and contracts was handled by the Digital Transformation Agency (DTA), its parent department Services Australia is now issuing the contracts for work, and handling requests about its progression.

Parliament House
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These contracts are now being posted publicly under broad and general titles after previously being labelled with GovDXP, making them more difficult to identity.

The government has also ditched the use of ‘horizons’ to designate the different phases of work on the revamped myGov, but a department spokesperson said the previous timeline is still in use.

Late last year Services Australia established a Systems Integrator Panel, filled by a number of companies that will be offered work on the myGov project. Deloitte was awarded a $4.5 million contract through this panel in last month.

But the government has continually refused to reveal which other companies are members of this panel and would be working on the project, even to other companies looking to tender for work on it.

“The Systems Integrator Panel was established through open request for tender via the Digital Marketplace panel. Information about companies selected to join the Systems Integrator Panel will be published once all aspects of the procurement process are completed,” a Services Australia spokesperson told InnovationAus.

In February, Services Australia went to the market for contractors to “provide suitable software capabilities to enable any of the prescribed bundles of the core customer experience capabilities”, related to the myGov project.

These capabilities include content management, experience delivery and experience analytics.

A number of applicants for this tender requested to know the other members of the Systems Integrator Panel, the companies they would be working with on the project, but the department opted to keep them secret.

Do you know more? Contact James Riley via Email.

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