It was clear the system used by the Jindalee Aged Care centre was not up to scratch.
The 180-bed facility was still using paper for the day-to-day care records that clinical decision-making was based on, a process that was time-consuming and prone to errors.
The reliance on paper meant the clinicians in the aged care facilities were often using incomplete or missing data, hampering their ability to make good decisions.
In June 2018, the federal government agreed to a two-year development and deployment of Humanetix’s ACE platform at the Jindalee facility in an effort to address this issue.
Humanetix was launched in 2011 to assist residential aged care, home and community, NDIS and hospital facilities with digital transformation. Its ACE product is a care management platform that is globally patented, and allows these providers to improve compliance and drive revenue outcomes.
At Jindalee, the results of the trial were conclusive. The use of the Humanetix ACE platform led to a 20 per cent saving of nurse time, despite the project taking place during the pandemic. The report found that the platform improved the quality of care at the facility and increased efficiency.
The ACE platform offers point-of-care documentation, decision-support and clinical workflow IT systems to support staff at the facility. It provides the history of residents in user-friendly charges with decision-support data, and offers a better quality of documentation, saves time for workers and provides better care for residents.
Humanetix was founded by Matt Darling in tragic circumstances, following the loss of his 18 month old daughter. During her illness, Darling encountered first-hand the systemic burden being placed on clinical care staff, and saw the inconsistency in care that was being delivered to his daughter.
He had found a system that was in crisis, with no real solution on offer, and one that was having a very real impact on people’s lives.
So he developed the platform to improve the quality of life for older Australians and their families, and one that can be broadened to different healthcare verticals in the future.
Following the damning Royal Commission into Aged Care, the Humanetix platform is also positioned to bring together the large amounts of surrounding government reforms.
Humanetix is based in Canberra, with offices in Melbourne and Sydney. It has received government funding in its early days, and was awarded an ARIIA grant in 2023 for continued research and development for industry innovation in aged care.
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