Tag: digital transformation

Lost children of the digital revolution

Posted on   |  by Marie Johnson
In 2008 – the year that the first round of “Service Delivery Reform” was getting underway – my daughter had her first baby. The bureaucracy would come to call...

Citizen experience, policy agility and data

Posted on   |  by Matt Kain and Jayant Sharma
Every one of us now expects excellent customer service wherever we go – be it at our local supermarket, on a banking app or when buying something online. Personalised...

The changing state and digital transformation

Posted on   |  by Martin Stewart-Weeks and Simon Cooper
A year ago, we published a book which asked, in relation to the digital transformation of government and the public sector, Are we there yet? Twelve turbulent and disruptive...

Digital transformation. Are we there yet?

Posted on   |  by Martin Stewart-Weeks and Simon Cooper
A year really is a long time in the world of government. On July 30th 2019 we released our book ‘Are we there yet? The Digital Transformation of Government...

DTA consultant contracts running super hot

Posted on   |  by Denham Sadler
McKinsey has won a near-$1 million contract to assist with a new visa processing platform being developed by the Digital Transformation Agency, following a failed attempt to outsource the...

Tributes flow for digital icon Shetler

Posted on   |  by James Riley
Public sector, business and political leaders have paid tribute to the Australian Government’s former digital tsar Paul Shetler for his contribution in driving new thinking in this country in...

Searching for our digital destination

Posted on   |  by James Riley
A new book about digital transformation in government will launch next week, written by a couple of senior private sector executives and arriving at an interesting time for public...

Victor Dominello: First interview 

Posted on   |  by James Riley
Freshly-minted NSW customer service minister Victor Dominello will impose mandated digital designs and data architectures across government departments in order to standardise service delivery and data collection in all...

Radical overhaul is Gladys’ legacy

Posted on   |  by James Riley
Gladys Berejiklian’s structural overhaul of the NSW public service is underpinned by a radical rethinking of how the state allocates resources and how it delivers services. It is a...
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