Jordan Hatch is a general manager at Services Australia, leading a team of 300 responsible for digital services used by millions of Australians every day, across myGov, Centrelink and...
For the past two years, the technology conversation has been dominated by artificial intelligence. But beneath the hype cycle, a more urgent and less visible transformation is underway —...
For the better part of the last two years, the technology conversation in Australia has been dominated by artificial intelligence. Yet when we examined what organisations are actually doing, rather...
Defence will mostly phase out its legacy IT systems by 2027 under a new digital strategy that will also see the department adopt a cloud-only approach. The three-year strategy...
Queensland’s cybersecurity unit has received a significant funding boost in the 2023 state Budget, with the government to pump almost $60 million into the office over the next four...
In the wake of speculation that the Australian government may appoint Victor Dominello to ‘something’ significant to do with the digital delivery of government services, it’s worth considering the...
The referral of the dismal Parliamentary Expenses Management System (PEMS) project to the Auditor-General’s office for closer inspection has exposed a raw nerve at the heart of what was...
NSW Minister for Customer Service and Minister for Digital Victor Dominello, the nation’s most successful political leader engaged in the technology transformation of government, has announced plans to leave...
New Government Services minister Bill Shorten has laid out his commitment to increasing collaboration across digital services and government jurisdictions. Continuing to create digital silos, through the development of...
Partner content: It’s often not thought that digital personalisation on the web can be applied to public sector agencies and departments. However, expectations of the citizen services that public...