Tag: National Disability Insurance Scheme

NDIS Salesforce software now costs $5m-a-month

Posted on   |  by Justin Hendry
The federal government will pay more than $5 million a month for the Salesforce software powering the National Disability Insurance Scheme, under a newly signed contract with the US...

The dangerous culture that created Robodebt and RoboNDIS

Posted on   |  by Marie Johnson
Why is there silence on the fact that the bureaucracy not only ignored legal commentary from an esteemed legal scholar on Robodebt, but has also ignored legal commentary from...

Salesforce costs hit $140 million at NDIS

Posted on   |  by Justin Hendry
The cost of the National Disability Insurance Scheme’s customer relationship management system has surpassed $140 million, climbing higher even as the Salesforce project was examined by Parliament. Cloud software...

NDIA forged ahead with CRM without business case

Posted on   |  by Justin Hendry
The Board of the National Disability Insurance Agency approved a multi-million dollar proposal for a new customer relationship management system without a business case, an independent review has found....

‘Most egregious’: Tech vendors on notice over govt gifts

Posted on   |  by Justin Hendry
Major tech suppliers to the federal government face scrutiny over their gifting practices after officials at the National Disability Insurance Agency secretly accepted thousands of dollars’ worth of gifts...

NDIA accepted Salesforce gifts as contract quadrupled to $126m

Posted on   |  by Justin Hendry
National Disability Insurance Agency officials accepted thousands of dollars’ worth of previously undisclosed gifts from Salesforce, including during the customer relationship management system tender that the US software giant...

Govt looks to reuse NDIS Salesforce platform

Posted on   |  by Justin Hendry
The Digital Transformation Agency is exploring opportunities to reuse the National Disability Insurance Scheme’s new Salesforce CRM system elsewhere in government despite an ongoing investigation into the original procurement....

Landmark NDIS review calls for centralised services registry

Posted on   |  by Brandon How
A landmark review of the National Disability Insurance Scheme has recommended that the federal government develop a centralised online registry of locally available disability support and services for participants....

Salesforce pricing leaked to Microsoft in first NDIS CRM tender

Posted on   |  by Justin Hendry
Confidential Salesforce pricing information was accidentally leaked to Microsoft in a 2019 tender for the National Disability Insurance Scheme’s new customer relationship management system, documents reveal. The blunder forced...