A “viable” local alternative to the failed Pegasystems platform that was intended to replace a 40-year-old mainframe rules engine used to calculate welfare payments was discovered by Services Australia...
Public sector stalwart David Hazlehurst, who set up the Digital Transformation Office as interim CEO in 2015 and steered the team of bureaucrats that reviewed the myGov platform plast...
Automated decision-making will come under greater scrutiny in the wake of Robodebt, with the federal government pledging to new oversight arrangements for automation in service delivery while it contemplates...
Alleged procurement conflicts of interest between former government services and NDIS minister Stuart Robert and a consulting firm co-owned by a “longtime friend, business partner and political fundraiser” have...
Services Australia chief executive Rebecca Skinner, who oversaw the delivery agency through a tumultuous period of Covid, the robotdebt recovery, and the upgrade of the myGov portal, will retire...
The welfare payment calculator built at a cost of $191 million to replace a 40-year-old Centrelink system before being junked by Services Australia was defect-ridden and slower than the...
Services Australia has declined to tell Parliament what data it is collecting with controversial Israeli spyware and confirmed it has never been knocked back from a warrant to deploy...
Independent senator David Pocock says the federal government should not be afraid to cut its losses when multi-million dollar technology projects go awry and open the opportunity up to...
Services minister Bill Shorten wants a new approach to his agencies’ policy design and implementation through a more capable public service that takes fewer leads from tech vendors and...
The federal government has abandoned a long running upgrade to the system used to calculate welfare recipients’ eligibility and payments after pouring $191 million into the tech project over...